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Are you planning to start an eCommerce Business and looking for some of the best eCommerce logistic partners?
Logistics is an important part of any business, especially when you’re selling physical goods. That’s why there are always so many logistics companies in the market today.
What is ecommerce logistics?
Ecommerce logistics is the backbone of any online business in India. It involves the planning, coordination, and execution of the entire supply chain process - from storage, packing, and shipping to delivery and returns. With the increasing demand for online shopping, ecommerce logistics companies are becoming crucial for businesses looking to scale up and tap into the vast Indian market.
Now which ones are worth partnering with?
With the rise of the internet and E-commerce businesses, online shopping has become a common practice. We buy everything from clothing to groceries using the internet.
However, not all ecommerce products are delivered directly to our homes. In most cases, we rely on third parties to fulfil orders and deliver products to our doorstep.
This is where logistics come into play. A logistics company provides goods transportation and storage services for ecommerce businesses.
In this blog post, we’ll share our top picks for the best logistics companies in India. We’ll cover everything from freight forwarding services to warehousing solutions to help you find the right company for your online store.
Whether you’re just getting started with ecommerce or already running a successful store, the last step before shipping out your orders is picking up and dropping off shipments yourself.
Logistic companies in India for Ecommerce Businesses
The eCommerce industry in India has seen a rise in demand, leading to logistics companies offering tailored services to eCommerce businesses. Factors such as delivery speed, service quality, pricing, technology, and customer service should be considered when selecting a logistics partner. Various modes of delivery are offered, and the right logistics partner plays a crucial role in meeting customer demands and ensuring satisfaction. Service capability, technology, customer
Express Delivery Services
Express delivery services are becoming increasingly popular due to the demand for fast and efficient parcel delivery. These premium services ensure packages are delivered within a shorter time frame than standard delivery. The eCommerce industry is a major driver of this demand. Logistic companies in India offer a range of express delivery services to meet this growing need.
Same-Day Delivery Services
Same-day delivery services are crucial in the fast-paced eCommerce industry. They satisfy customers' need for quick and efficient delivery, distinguishing an eCommerce business and increasing customer satisfaction.
Logistic companies follow a specific process for same-day delivery services. The eCommerce business books the order and sends it to the logistic company, which picks up and securely packs the item for delivery. The delivery is made on the same day, and proof of delivery is provided.
Next-Day Delivery Services
Customers demand quick and reliable delivery services from ecommerce businesses, and several logistic companies in India offer next-day delivery services. These services can be communicated through SLAs and include standard and express delivery options. Cut-off times for orders and delivery exceptions should be considered. Secured delivery services with insurance options are essential for ecommerce businesses to ensure customer satisfaction.
Time-Based Delivery Services
Time-based delivery services have become important in the world of ecommerce logistics, with customers expecting fast and reliable delivery. Choosing the right logistics partner for time-based delivery services involves considering factors such as the type of service offered, rates, and service level agreements. A reliable logistics partner should offer affordable rates without compromising on quality, and have a clear and transparent SLA that meets the specific needs of the business.
Hyper local Delivery Services
Hyper local delivery services are important for ecommerce businesses that need fast and secure delivery to individual customers. This model ensures quick delivery within a specific geographic region. The article will discuss the benefits of hyper local delivery services for Indian ecommerce businesses, as well as top providers and tips for choosing the right partner.
Pin Code Reach and Storage Facilities
Pin code reach determines the number of locations a logistics partner can cater to, while specialized storage facilities are necessary to prevent damage to products during transit. The top logistics partners in India have nationwide reach and specialized infrastructure. It is also important to establish upper limits for certain objectives before choosing a logistics partner. Overall, assessing these factors will ensure timely delivery services and customer satisfaction.
Computerized Proof of Delivery
Computerized proof of delivery is important in ecommerce logistics because it allows for electronic capture of delivery confirmation data, using digital signatures and GPS tracking systems. This technology ensures timely deliveries, eliminates disputes, and reduces fraudulent claims, ultimately improving customer satisfaction. Logistics companies like FedEx and Ecom Express offer this technology to their clients to maintain optimal customer satisfaction levels.
Secured Delivery Services
Secured delivery services are essential for logistics companies to ensure the safe and secure transportation of Services is a prominent logistics company in India that provides various supply chain solutions to its clients. With a strong network and variety of services, the company specializes in providing express delivery, last-mile delivery, freight forwarding, and courier services. It excels in providing customer satisfaction, reverse logistics, and fulfillment services to its clients.
Weather-Resistant Packaging
Weather-resistant packaging is important for the safe delivery of goods, especially in adverse weather conditions during ecommerce deliveries. Waterproof bags, bubble wraps, and air pillows are effective options for protecting products from water damage, impacts, and rough handling. These packaging options also provide protection against theft and tampering. Logistics service providers offer weather-resistant packaging options to meet customer demands for safe and timely delivery. Using weather-resistant packaging materials can enhance overall customer satisfaction and improve delivery efficiency.
Customs Clearance for International Shipments
Customs clearance is essential for international ecommerce shipments. It ensures timely delivery, manages costs, and maintains customer satisfaction. This involves complying with customs regulations and formalities. Improper clearance can lead to delays, rejections, financial losses, and unhappy customers. Customs duties, taxes, and fees impact shipping costs, while necessary documents like commercial invoices and packing lists must be provided. Top ecommerce logistics companies in India offer specialized services to navigate customs clearance efficiently. Understanding procedures and regulations is crucial for successful clearance.
Cross border delivery services
When it comes to cross-border deliveries for eCommerce businesses, customs clearance and duty fees require special attention. In India, top logistics companies like DHL Express, FedEx, and Bluedart are experts in this field. They offer a range of services including customs brokerage, freight forwarding, and end-to-end monitoring.
By partnering with these companies, eCommerce businesses can ensure a smooth and efficient delivery process. They can expand their reach into international markets and meet the demands of their customers while adhering to customs regulations. With their expertise, these logistics companies help businesses navigate the complexities of cross-border deliveries and maintain high standards of timely delivery.
Factors to consider when choosing the Top Ecommerce logistics service provider
Ecommerce logistics companies play an integral role in fulfilling online orders. They provide various services such as warehousing, transportation, inventory management, order processing, payment gateways, fraud protection, and much more.
However, choosing the right logistics company is far from easy. There are tons of ecommerce logistics providers in the industry. How do you know which one is worth partnering with?
If you want to start an Ecommerce business, then you need to choose the right logistics partner. There are many factors to consider before choosing a logistics partner.
Inventory Management
An effective ecommerce logistics provider is capable of managing the entire inventory cycle. This means they manage incoming goods, store them, ship them out, and monitor stock levels.
Some companies offer automated warehouse management software that allows users to automate tasks such as tracking shipments and receiving payments.
Warehouse Management Software
These solutions allow warehouses to track the movement of items using RFID tags. With this technology, warehouse personnel can access real-time information regarding the location, status, and condition of products stored within the facility.
This helps minimize delays in shipping by automatically rerouting packages to avoid problems and expedite delivery.
Fraud Protection
Ecommerce Courier company are also responsible for ensuring that customers receive their ordered items safely. As such, they have a number of tools at their disposal to prevent fraudulent transactions.
Many companies employ security mechanisms such as PIN verification to ensure that users only complete legitimate purchases. These measures protect against unauthorized charges and credit card theft.
Payment Gateways
Most ecommerce logistics companies offer various types of payment gateways. Some accept major credit cards while others support specific cryptocurrencies or prepaid debit cards.
These systems are used to facilitate the transfer of funds between merchant accounts and bank accounts.
Shipping Services
It is crucial for ecommerce logistics companies to maintain a wide range of shipping methods to satisfy customer needs. For example, they may offer international courier services via FedEx or UPS.
They may also offer standard ground shipping or overnight shipping. Customers should carefully review these options before placing an order to determine which service fits their requirements.
Customer Service
Finally, most reputable ecommerce logistics providers offer 24/7 customer service. Through live chat, email or phone call, clients can address any issues related to their purchase.
To find the perfect ecommerce logistics partner, conduct thorough research. Review each company's website and read reviews posted about them. Do not hesitate to ask questions and inquire about their capabilities.
Top 8 Best Logistics companies in India for Ecommerce businesses
Ecommerce businesses are the future of retail, but it can be difficult to keep track of everything needed to run and scale an ecommerce business.
For this reason, we’ve compiled a list of logistics companies that are specifically geared towards ecommerce to make your business easier.
There are many logistics companies which you can use to send your products globally as well. Here are a few companies that will help you to do shipping easily.
1. Blue Dart Express
Website: https://www.bluedart.com/
One of the largest logistic service providers in India.It provides logistics services to thousands of clients, including startups, small and medium enterprises, and large organizations across the globe.
The Blue Dart Logistics Pvt Ltd., founded in 1983, operates across multiple segments including transportation, warehousing & storage, freight forwarding, supply chain management, e-commerce solutions, insurance, customs brokerage, fleet management, and others.
They are the leading provider of logistics services in India, offering a wide range of products and services to businesses and individuals alike.
With over 20 years of experience in the industry, Blue Dart has grown into a major player in the Indian market. They provide end-to-end logistics services, ranging from transport, warehousing, inventory management, customs clearance, and distribution.
Plugin Used for BlueDart Integration:
To integrate the blue dart courier services with your WooCommerce or WordPress 3rd party plugin, install PluginHive WooCommerce shipping services. It offers a 14-day free trial to let you try the plugin.
Parameters | BlueDart |
Pin code Coverage area | 35000+ in India, 220+ countries globally |
Services with Benefits | Scheduled delivery, express delivery, weather-resistant packaging, COD services, computerized proof-of-delivery, last-mile delivery |
2. Delhivery Limited
Website: https://www.delhivery.com/
Delhivery is the largest and fastest growing fully-integrated Ecommerce logistic player in India. Its API integration accelerates the pickup, packaging, shipping, and delivery of orders.
They offer a wide range of services such as home delivery, pickup and return, courier, express, mail forwarding, freight forwarding, warehousing, inventory management, customs clearance, cash collection, payment processing, returns and exchanges, etc.
Delhivery are very well-known for their 24/7 on-demand delivery services including next day and same-day delivery, as well as scheduled deliveries, and even provide COD services.
They also provide reverse and exchange logistics and are equipped to handle different types of goods, including dangerous, hazardous and heavyweight items.
Plugin Used for Delhivery Integration:
With the help of the Delhivery Courier WooCommerce Plugin & WordPress Plugin, you can automatically generate an AWB tracking number for your orders.
Once you've fulfilled an online purchase, just generate Delhivery AWB tracking numbers at WooCommerce Orders pages, and the same info will appear on the customer's orders page and email notifications will be generated for them.
Parameters | Delhivery Limited |
Pin code Coverage area | 19000+ |
Services with Benefits | Express delivery, Warehousing and fulfillment, Cash on delivery, Reverse logistics, Technology integration, and Competitive Pricing |
3. Federal Express Corporation (FedEx)
Website: https://www.fedex.com/
FedEx express corporation is the best choice if you are planning to launch a new business and looking for a reliable and cost-effective partner for the global logistics industry.
The company began as a small mail carrier founded in 1971, and today it operates in 190 countries and territories worldwide.
FedEx offers shipping solutions across multiple modes, including air, sea, ground, and express. Its most popular mode is ground, where FedEx delivers packages to more than 220 countries throughout the world.
As part of its mission to make life easier, FedEx provides a wide range of services, including package tracking and insurance.
The company also helps many companies to manage their supply chains and track inventory, and it works closely with retailers to ensure timely delivery of items purchased online.
Their team of professionals will help you with all the necessary procedures for international shipments as well.
Plugin Used for FedEx Integration:
WooCommerce FedEx Shipping Pro Plugin Provides Real-Time FedEx Shipping Rates, Print Labels, Shipment Tracking & More for $39 Only. Buy Now!
This WooCommerce FedEx Shipping plugin is hosted right in your WordPress Dashboard. Just Configure settings with your FedEx API key, select the shipping methods you want to offer, and you’re done!
Parameters | Federal Express Corporation (FedEx) |
Pin code Coverage area | 6000+ in India, 220+ Countries globally |
Services with Benefits | Express Delivery services, Specialised handling and security, customs clearance, international deliveries, care of delivery, |
4. Ekart Logistics
Website: https://ekartlogistics.com/
Ekart is one of India’s most trusted third party logistics providers. Their focus is on providing end-to-end supply chain management solutions to eCommerce businesses.
They have a great network of warehouse facilities that are well-equipped to handle any size of orders.
The Ekart tracking API helps ecommerce companies automate their shipping labels and track their shipments throughout their entire delivery process.
With the API, you can print shipping labels automatically; receive notifications about the status of your shipment; and access information such as the location of each package, the expected arrival date, and even the reason why the package might be taking longer than usual.
Plugin Used for Ekart Integration:
Shipway is an API plugin which is used by more than 3,000+ Brands integrated for ekart logistics services. Ekart has multiple delivery partners and CMS platforms with easy integration.
Parameters | Ekart |
Pin code Coverage area | 3,800+ |
Services with Benefits | Same-day delivery, next-day delivery, COD services, cash on delivery, express delivery services, and warehousing and fulfillment solutions. |
5. Ecom Express Limited
Website: https://ecomexpress.in/
Ecom Express Limited is a leading ecommerce logistic service provider in India.
Ecom Express is a logistics firm with headquarters in Gurugram, Haryana. This company offers end-to-end logistics solutions for eCommerce businesses across the world. These include shipping, warehousing, return management and quality control.
Ecom Express is operational even on Sundays and Public Holidays. You can place an order on Sunday and receive it on Monday.
If there are any issues during transit, Ecom Express guarantees that the product will be returned to you within 72 hours of the date when the order was placed.
On the front end, they provide door step quality check services on returns. They do everything possible to ensure that your products reach you safely and quickly.
Plugin Used for Ecom Express Integration:
Shipway can integrate multiple courier partners on the same platform. It offers reasonable pricing and provides good support for integration. The custom support is also very helpful.
Brands we are associated with:
- Zara
- 1mg
- Naaptol
- H&M
- Amazon
- Arvind
- Flipkart
- Ajio and many more
Parameters | Ecom Express |
Pin code Coverage area | 27000+ |
Services with Benefits | Providing reliable and faster delivery services, cash on delivery, security, and surveillance, 72-hour guarantee on express forward and reverse logistics, QC on returns, speedy delivery services, |
6. Dalsey Hillblom Lynn (DHL) express
Website: https://www.dhl.com/
DHL Logistics Company is one of the most popular and trusted logistic services in India.
With almost 200 years of experience behind it, DHL delivers parcels and letters around the globe. The company offers door-to-door delivery, pick up and drop off services, local deliveries, express shipping, cross-border shipments, and freight forwarding.
The company was founded in 1969 in San Francisco, United States and now has operations in more than 220 countries worldwide.
They are known for offering the best services to customers and their services are best in quality and affordable.
They offer door-to-door delivery of your packages within 24 hours of booking and 24/7 customer support.
With our official plugin, you benefit from a quick and easy shipment process, enabling you to create DHL labels and send tracking IDs to your customers.
Plugin Used for DHL Express Integration:
With the official Post & DHL for WooCommerce shipping plugin you profit from a quick and easy shipment process, enabling you to easily create Post & DHL labels and send tracking IDs to your customers. It covers domestic and cross border shipping services as well as a wide range of delivery options for the receivers.
Parameters | DHL Express |
Pin code Coverage area | 26000+ in India, 220+ Countries and territories |
Services with Benefits | Time-based delivery, customizable packaging, reduced environmental impact,fast and insured delivery, customs clearance, and online shipment tracking, among other benefits. |
7. Shadowfax technologies private limited
Website: https://www.shadowfax.in/
Shadowfax company is one of the leading ecommerce logistics solutions provider in India for ecommerce.
They have a great network of warehouses that are well-equipped to handle any size. It offers hyperlocal delivery and express delivery, along with cash-on-deliveries services. They also offer cashless payment solutions for doorstep deliveries that give customer satisfaction.
Shiprocket is India’s leading eCommerce shipping integration solution. With the Shiprocket-Woocommerce plugin, you can easily handle all your order fulfillment processes such as inventory management and shipping at one place.
Plugin Used for Shadowfax technologies private limited Integration:
With Shiprocket FREE shipping plugin, you can ship at discounted rates starting from Rs. 23/500g. Also, you can choose from 17+ courier partners that include leading names such as FedEx, Delhivery, Bluedart, Wefast and Shadowfax. You can easily sync your WooCommerce store with shiprocket plugin integration and simplify your shipping.
Brands we are associated with:
- Big Bazaar
- Dmart
- Nykaa
- ITC limited
- Apollo
- Swiggy
- Domino's and many more
Parameters | Shadowfax technologies |
Pin code Coverage area | 9500+ |
Services with Benefits | On-demand pick-up, in-transit storage, hyperlocal delivery, ecommerce delivery services, COD services, same-day delivery, next-day delivery, and warehousing and fulfillment services |
8. BusyBees Logistics Solutions Private Limited (XpressBees)
Website: https://www.xpressbees.com/
Xpressbees provides an array of logistics services including warehousing, transportation, customs clearance, and delivery services. Xpressbees offers both door-to-door and pick-up and drop-off services.
Customers can choose from ground, air and sea transport options for international shipments.
They offer 24-hour customer support via telephone, chat and email, and provide tracking information for every shipment. Customers have the option of choosing from multiple secure payment methods.
XpressBees came up around the same time as shadowfax and continues to be one of the most innovative companies in the logistics space.
Plugin Used for BusyBees Logistics solution (XpressBees) Integration:
To integrate the blue dart courier services with your WooCommerce or WordPress, install PluginHive WooCommerce shipping services. It offers a 14-day free trial to let you try the plugin.
Brands we are associated with:
- Purple
- Bewakoof
- Seniority
- Flipkart
- Meesho
- Myntra
- Snapdeal
- Firstcry and many more.
Parameters | XpressBees |
Pin Code Coverage area | 26,000 + |
Services with Benefits | Same-day delivery, cash on delivery, international parcel delivery, and real-time order tracking, Express Delivery, customs clearance, connected massive delivery network of fulfillment centers. |
Things to Consider when Choosing a Logistics Company in India:
Here are some additional details about each of these factors to consider when choosing a logistics company in India:
1. Shipping Cost:
One of the most important factors to consider when choosing a logistics company is the shipping cost. It is important to compare rates from different logistics companies to ensure that you are getting the best deal.
2. Greater Pin Code Coverage:
A logistics company with a greater pin code coverage is more likely to be able to deliver to a wider range of areas. This is important if you are shipping to multiple locations.
3. Order Tracking Facility:
A good logistics company should offer an order tracking facility that allows you to track your shipment at every stage of its journey. This will give you peace of mind and ensure that you are able to keep your customers informed about the status of their orders.
4. Delivery Speed:
The speed of delivery is another important factor to consider when choosing a logistics company. It is important to choose a company that can deliver your products quickly and efficiently.
5. RTO Percentage:
The RTO (Return to Origin) percentage is the percentage of shipments that are returned to the logistics company. A high RTO percentage can indicate poor service, so it is important to choose a logistics company with a low RTO percentage.
6. Efficient Returns Management:
A good logistics company should have an efficient returns management process in place. This will help to ensure that returns are handled quickly and efficiently, which can help to reduce costs and improve customer satisfaction.
7. Secured Delivery:
A logistics company should offer secured delivery options to protect your shipments from theft or damage during transit.
8. Track Record:
It is important to choose a logistics company with a good track record of service. Look for companies with positive customer reviews and a reputation for reliability.
9. Terms of Service:
Review the terms of service of each logistics company you are considering to ensure that they meet your requirements. Look for companies that offer flexible delivery options, competitive pricing, and reliable service.
10. Customer Service:
Good customer service is crucial when choosing a logistics company. Look for companies that offer responsive and helpful customer support to ensure that any issues or concerns are resolved quickly and efficiently.
Frequently Asked Questions for Best Ecommerce Logistic Companies in India:
To improve the online ranking of your blog post on "Best Ecommerce Logistic Companies in India for Ecommerce Business," consider adding an FAQ section with the following questions and answers:
1. What are the key factors to consider when choosing an ecommerce logistics company in India?
A: Some key factors to consider include delivery speed, coverage area, shipping rates, reliability, customer support, and integration with your ecommerce platform.
2. How do ecommerce logistics companies help improve customer satisfaction?
A: Ecommerce logistics companies ensure timely and accurate delivery of products, provide tracking information, and handle returns efficiently, all of which contribute to a positive customer experience.
3. Are there any specific regulations for ecommerce logistics in India?
A: Yes, there are regulations governing ecommerce logistics in India, such as the Goods and Services Tax (GST) and various state-level taxes. It's essential to choose a logistics partner that complies with these regulations.
4. How do I integrate an ecommerce logistics company with my online store?
A: Most ecommerce logistics companies offer APIs or plugins that can be easily integrated with popular ecommerce platforms like Shopify, WooCommerce, and Magento.
5. What is the role of technology in ecommerce logistics?
A: Technology plays a crucial role in streamlining operations, tracking shipments, automating processes, and providing real-time data for better decision-making in ecommerce logistics.
6. How do ecommerce logistics companies handle returns and reverse logistics?'''
A: Ecommerce logistics companies typically offer return management services, including pickup, inspection, and processing of returned items, ensuring a smooth and hassle-free experience for customers.
7. Can I use multiple ecommerce logistics companies for my online store?
A: Yes, you can use multiple logistics partners to leverage their strengths, such as faster delivery in specific regions or cost-effective shipping options.
8. How do ecommerce logistics companies ensure the safety and security of my products during transit?
A: Ecommerce logistics companies use advanced tracking systems, secure packaging, and reliable transportation partners to ensure the safety and security of your products during transit.
9. What factors influence the shipping rates charged by ecommerce logistics companies?
A: Shipping rates depend on factors such as package weight and dimensions, delivery distance, delivery speed, and any additional services like cash on delivery or insurance.
10. Are there any hidden fees or charges associated with using ecommerce logistics companies?
A: While most logistics companies provide transparent pricing, it's essential to review their terms and conditions for any additional fees, such as fuel surcharges, remote area surcharges, or return processing fees.
11. How can I get a quote or estimate for shipping costs from an ecommerce logistics company?
A: Most ecommerce logistics companies offer online calculators or require you to contact their sales team to get a customized quote based on your specific shipping requirements.
12. Do ecommerce logistics companies offer volume discounts or special pricing for high-volume shippers?
A: Yes, many logistics companies offer discounted rates or customized pricing plans for businesses with high shipping volumes or those that meet specific monthly order thresholds.
13. Can I negotiate shipping rates with ecommerce logistics companies?
A: While some logistics companies have fixed pricing structures, others may be open to negotiation, especially if you can commit to a certain volume of shipments or sign a long-term contract. It's essential to discuss your requirements and explore potential discounts or customized pricing options.
By adding these FAQs to your blog post, you can provide valuable information to your readers and improve your chances of ranking higher in search results.
Final Thoughts
Ecommerce has become a huge part of our lives, which means that we expect fast delivery from online stores.
Unfortunately, a lot of Ecommerce sites struggle with fulfilling orders because their shipping infrastructure isn't set up properly. This causes delays in delivery and unhappy customers who are left without the product they wanted.
The good news is that, thanks to the rise of third party logistics providers (3PLs), these problems are going away.
These logistic partners specialize in helping Ecommerce merchants fulfill orders quickly and efficiently, and they offer flexible solutions that meet your specific needs.
With their help, you won't have to worry about whether your shipment will arrive on time or not, and you'll never have to worry about paying extra fees for expedited shipping.
