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Nowadays, every e-commerce business owner understands the reach of their voice. Providing exceptional customer service has become indispensable for customer satisfaction and retention.
Be it positive or negative, it is important for profitability in the retail industry as well.
Having a well-defined on spot customer service strategy is no longer an afterthought.
It can be used as your marketing strategy, customer retention methods, and as a way to raise awareness for your brand.
In this infographic, we have outlined the five noteworthy ways e-commerce businesses and online retailers can provide a world-class customer service experience to their customers.
Now that you know how customer service plays a major role in customer engagement, retention and brand awareness, its about you started working on it and apply in your marketing strategy.